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About Us

At Ecom Scaling, we believe that every successful online business starts with a professionally built foundation. Our mission is to help aspiring entrepreneurs, startups, and established businesses launch and scale high-converting Shopify stores without the complexity of building everything from scratch.

We specialize in creating modern, conversion-focused Shopify stores that are designed to provide an exceptional customer experience while giving business owners the tools they need to grow with confidence. Every store is built with performance, mobile responsiveness, user-friendly navigation, and industry best practices in mind.

Our services go beyond simply designing websites. We provide structured solutions that simplify the entire eCommerce journey—from professionally built online stores and branding guidance to educational resources and ongoing technical support. Whether you’re launching your first online business or expanding an existing brand, we aim to provide everything you need to start selling with confidence.

We understand that building an online business can feel overwhelming, which is why we focus on delivering straightforward, reliable, and transparent solutions. Our goal is to eliminate the technical barriers so you can spend more time growing your business and serving your customers.

Every project is approached with professionalism, attention to detail, and a commitment to quality. We continuously stay up to date with the latest Shopify features, eCommerce trends, and conversion optimization practices to ensure our clients receive stores that are built for today’s competitive online marketplace.

At Ecom Scaling, we’re more than a store-building service—we’re a partner in your eCommerce journey. Whether you’re purchasing a ready-to-launch Shopify store, a premium build package, or ongoing support, our commitment remains the same: to help you build a professional online presence and create the foundation for long-term business growth.

Ecom Scaling — Where Brands Are Born.

Terms and Conditions

Last Updated: 10 May 2026

1. Introduction

Welcome to Ecom Scaling (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and the purchase of our digital products and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products or services.

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2. Eligibility

By using this website, you confirm that:

* You are at least 18 years old or have permission from a parent or legal guardian.
* You have the legal capacity to enter into a binding agreement.
* All information provided during checkout is accurate and complete.

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3. Products and Services

Ecom Scaling provides digital products and services, including but not limited to:

* Shopify store design and development
* Pre-built Shopify stores
* Shopify setup and customization
* Educational courses and training material
* Digital downloads
* Technical support (where included)
* Consultation services

Product descriptions are provided as accurately as possible; however, minor differences may occur.

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4. Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

We reserve the right to modify prices without prior notice. Price changes will not affect orders that have already been confirmed.

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5. Payment

Payment must be made in full before any digital product, service, or project is delivered.

Accepted payment methods are displayed during checkout.

Orders may be delayed or cancelled if payment cannot be verified.

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6. Digital Products

Due to the nature of digital products, access or download links may be delivered immediately after payment.

Once a digital product has been accessed, downloaded, or delivered, it is generally considered fulfilled.

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7. Shopify Store Builds

For custom Shopify store builds:

* Clients are responsible for supplying accurate information and requested content.
* Delays in providing required information may affect delivery timelines.
* Estimated completion times are provided as guidelines and are not guaranteed.
* Minor revisions included in your package will be completed within a reasonable timeframe.
* Additional work outside the agreed scope may incur additional charges.

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8. Technical Support

Where technical support is included in a purchased package, support is limited to the duration specified in that package.

Support includes assistance relating only to work completed by Ecom Scaling and does not include third-party software issues or modifications made after delivery by the client or others.

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9. Intellectual Property

Unless otherwise agreed in writing:

* All educational materials, templates, guides, graphics, branding elements, and digital resources created by Ecom Scaling remain our intellectual property.
* Customers receive a licence to use purchased digital products for their own personal or business purposes, unless stated otherwise.
* You may not copy, reproduce, distribute, resell, modify, sublicense, or commercially exploit our digital products without our prior written permission.

Upon full payment for a custom Shopify store build, ownership of the completed store design and agreed deliverables transfers to the client, excluding any third-party themes, apps, software, templates, or materials that remain subject to their respective licences.

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10. Acceptable Use

You agree not to:

* Use our website unlawfully.
* Attempt to gain unauthorized access to our systems.
* Copy or redistribute our content without permission.
* Interfere with the operation or security of our website.
* Use our services for fraudulent or illegal activities.

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11. Third-Party Services

Our services may integrate with third-party platforms such as Shopify, payment gateways, domains, hosting providers, apps, and marketing tools.

We are not responsible for:

* Downtime of third-party services.
* Changes made by third-party providers.
* Third-party pricing or policy changes.
* Technical failures beyond our control.

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12. Limitation of Liability

To the fullest extent permitted by South African law, Ecom Scaling shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant product or service.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable South African legislation.

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13. No Guarantee of Results

While we build professional Shopify stores and provide educational resources based on industry best practices, we do not guarantee:

* Sales
* Revenue
* Profitability
* Search engine rankings
* Advertising performance
* Business success

Business outcomes depend on numerous factors outside our control, including marketing efforts, product quality, pricing, competition, and customer demand.

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14. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable South African data protection laws, including POPIA.

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15. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website and become effective upon publication unless otherwise stated.

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16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the competent South African courts.

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17. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us using the contact details provided on our website.

By using our website or purchasing any product or service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Return & Refund Policy

Last Updated: 10 May 2026

At Ecom Scaling, we are committed to providing high-quality digital products and professional services. Please read this Return & Refund Policy carefully before making a purchase.

Digital Products

All products sold by Ecom Scaling are digital in nature, including but not limited to:

* Pre-built Shopify stores
* Digital downloads
* Online courses
* Templates
* Guides
* Educational resources
* Other downloadable digital content

Due to the immediate and irrevocable nature of digital product delivery, all sales are final.

Once a digital product has been delivered, accessed, downloaded, or made available to you, we do not offer returns, refunds, or exchanges, except where required by applicable South African law.

Shopify Store Build Services

Payments made for custom Shopify store development, setup, or related services are generally non-refundable once work has commenced.

If you decide to cancel a project before work has started, any refund will be considered at our sole discretion, less any costs already incurred.

Where a package includes revisions or technical support, we will make reasonable efforts to address issues that fall within the agreed scope of work.

Incorrect Purchases

Customers are responsible for reviewing product descriptions, package contents, compatibility requirements, and pricing before completing their purchase.

We are unable to issue refunds for:

* Accidental purchases
* Change of mind
* Purchasing the wrong package
* Failure to read the product description
* Lack of technical knowledge or experience

Technical Issues

If you experience difficulties accessing or downloading a purchased digital product, please contact us. We will make reasonable efforts to assist you and ensure that you receive the product you purchased.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded under the Consumer Protection Act, 2008, or any other applicable South African law.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us using the contact information provided on our website before making your purchase.

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